Customer Development Manager

Customer Development Manager

Location: Luton and surrounding areas

Hours: 7:00am – 16:30pm or 07:30am – 17:00pm Monday to Friday, and every other Saturday morning 8am–12pm

Job Purpose

To act as an external sales professional, offering day-to-day sales support for your account portfolio, managing estimates, orders, and projects. Acting as the key contact for customers, this role works across the Branch network to ensure orders are managed, while building strong relationships, identifying new opportunities and actively supporting the growth of sales.

Key Responsibilities

• Manage and grow your account portfolio
• Develop trusted relationships with customers and improve profitability
• Be proactive, responsive, and visible, including regular site visits and customer check-ins
• Work closely with branch to ensure customer orders are prioritised, accurate, and aligned to site schedules and specific delivery requirements
• Support customers with the on-boarding of their new account, ensuring that they start and continue to spend
• Acquire a thorough understanding of customer needs and requirements, expanding relationships by continuously proposing solutions that meet the customer's needs

Experience Required

• Experience within a sales, account management or customer support role
• Commercial and pricing awareness of margins, rebates, delivery charges, and credit processes
• Clear and professional communicator across phone, email, and in-person; able to build relationships with customers at all levels, local branches, suppliers and regional support teams
• Project coordination, prioritisation and multitasking skills
• Organisational skills with ability to manage your own diary
• Full UK Driving licence
• Experience within builders' merchant, supplier, or construction-related role is desirable

Benefits

• Retirement Savings Plan (Pension) – with Legal & General Life Assurance. From your first day of employment you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. If you join the STARK Building Materials Retirement Savings Plan and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings
• WorkPerks – A platform with hundreds of high street and online discounts via Reward Gateway
• Aviva Digicare+ Workplace App – Access to a digital GP, second medical opinions, mental health consultation, bereavement service, nutritional consultation
• Voluntary company benefits including Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
• Employee Discount
• Refer a Friend scheme
• Wellbeing Centre via WorkPerks

About STARK Building Materials

We're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

STARK Building Materials UK comprises 14 brands, including one of the UK's leading builders' merchants Jewson, along with JP Corry and Normans, specialist brands Minster and Jewson Civils Frazer, as well as major timber importer and distributor, International Timber. With over 600 dedicated builders merchant branches and distribution centres, this makes us one of the UK's largest retailers and distributors of building and construction materials.

Our dedicated team and the high-quality products we offer make us trusted, expert partners to the industry. Together, we give our customers hassle-free access to market-leading, sustainable solutions they need to build responsibly for the future.

We strive to create a workplace where all colleagues feel safe and empowered to do their best and are comfortable to bring their true selves to work every day.

Application Process

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process.

If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

STARK Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.